![]() ![]() Please provide us with a screenshot of the issue. If you encountered a problem with program activation and our Support Team was unable to get back to you within 24 hours of your help request, you can request a refund. You have experienced activation problems that were not solved within 24 hours.For an annual subscription, you can get your payment back for the upcoming year. Please note that only the last month of a subscription can be refunded. If you didn’t plan to renew your subscription but did not cancel it in time, you may request a refund of the overpayment within 3 calendar days of the renewal. Your subscription has been renewed by mistake.In this case, please contact us and provide your order numbers or transaction information for both orders. If two orders for the same program or Effect Set are placed within 14 calendar days of each other, one of the orders can be fully refunded. You have accidentally purchased the same program or Effect Set twice within 14 calendar days. ![]() Please note: if you don’t provide the information needed, we won’t be able to make the refund. If the Support Team does not solve your problem within 30 calendar days, you may request a refund. Please provide a detailed description, screenshots of the issue, and any additionally requested information. If you have encountered a technical problem with the program, with the installation and/or use of the purchased Effect Set with a compatible program, contact our Support Team. You have a persistent technical issue with our program or Effect Set, and our Support Team hasn’t been able to resolve it within 30 calendar days.
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